Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the training services provided by Multiply Academy Limited ("we", "us", "our", "Multiply Academy") through our website and platform at multiply.academy (the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms include our Cookie Policy (Section 15) and Acceptable Use Policy (Section 9).

Please also read our separate Privacy Policy, which explains how we collect and use your personal data.

Multiply Academy Limited is a company registered in England and Wales.

• Company number: 05505845
• VAT number: GB 503 5987 79
• Contact: hello@multiply.academy

Our registered office address is available on the Companies House register.

2.1 Age Requirement

The Service is available only to individuals aged 18 years or older. By creating an account, you confirm that you are at least 18 years old.

If we become aware that a user is under 18, we may terminate their account and delete associated data.

2.2 Account Registration

To access the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

You may not share your account credentials or allow others to access your account. Each account is for a single individual only.

2.3 Business vs Consumer

If you are purchasing on behalf of a business, you confirm you have authority to bind that business to these Terms. References to "you" include that business.

Where these Terms distinguish between consumers and businesses:

• Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession
• Business means any other user

3.1 What We Provide

Multiply Academy provides online training in AI productivity techniques. The Service includes:

• Access to training modules covering AI-assisted workflows
• Personalised learning content based on your role and progress
• Guidance on implementing AI tools in your work

The training teaches you to use AI tools, including agentic AI systems that can read, write, and execute files on your computer, and browser automation tools that can access your logged-in web sessions. See Section 8 for important disclaimers about these tools.

3.2 AI-Generated Personalised Content

Training content is generated by AI and personalised based on information you provide (such as your role and work activities). While we design our systems to produce helpful and accurate training, AI-generated content may contain errors, inaccuracies, or unexpected outputs. You should exercise your own judgment when following any guidance.

We are not liable for any harm arising from inaccuracies or unexpected content in AI-generated training materials. See Section 8 for further disclaimers.

3.3 Content Updates

We continuously develop and improve our training content. We may add, modify, or remove content at any time. Your subscription grants access to the platform and its current features during your access period.

3.4 Service Availability

We aim to provide reliable access to the Service, but we do not guarantee uninterrupted availability. The Service may be unavailable from time to time due to:

• Scheduled or emergency maintenance
• Technical issues with our systems
• Issues with third-party services we depend on, including AI providers
• Circumstances beyond our reasonable control

Because training content is generated by AI, access to new modules depends on the availability of third-party AI services. If these services are unavailable, you may experience delays in accessing new content. We will work to restore access as soon as reasonably practicable.

We are not liable for any loss or inconvenience caused by service interruptions. Your subscription period is not extended due to temporary unavailability.

3.5 Third-Party AI Services

The training covers the use of AI tools provided by third parties, including Anthropic (Claude) and potentially other providers. You acknowledge that:

• We are not affiliated with, endorsed by, or a representative of these AI providers
• Your use of third-party AI tools is subject to those providers' terms of service, which you must accept independently
• We make no warranties regarding the availability, functionality, pricing, or continuity of any third-party service
• Third-party providers may change their services at any time, which may affect the training content
• Training content reflects AI tool capabilities at the time of creation and may not reflect current functionality

You are responsible for maintaining compliance with all applicable third-party terms of service when implementing techniques taught in the training.

4.1 Access Period

Your subscription grants access to the Service for 12 months from the date of purchase. Access terminates automatically at the end of this period unless renewed.

4.2 Pricing

Prices are displayed at checkout and include VAT where applicable. We reserve the right to change pricing for future subscriptions.

4.3 Payment

Payment is due at the time of purchase. We accept payment methods displayed at checkout.

4.4 Refunds

Due to the immediate-access nature of digital content, refunds for change of mind are not available once access has begun. We may, at our sole discretion, offer goodwill refunds in exceptional circumstances.

This does not affect your statutory rights. If you are a consumer, you retain your rights under the Consumer Rights Act 2015. If the Service is not as described or not of satisfactory quality, you may be entitled to a remedy including repair, price reduction, or refund.

4.5 Cancellation Rights (Consumers)

If you are a consumer, you have a 14-day right to cancel from the date of purchase without giving any reason.

By agreeing to these Terms and accessing paid content, you consent to immediate access and acknowledge that you lose your 14-day cancellation right once access begins.

4.6 Free Content

Any content we provide free of charge is provided "as is" and may be modified or withdrawn at any time.

5.1 Our Rights

All content within the Service, including text, graphics, videos, exercises, frameworks, methodologies, and training materials, is the proprietary intellectual property of Multiply Academy Limited or our licensors.

The training content is licensed to you, not sold. You receive a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use the content solely for your own learning during your subscription period.

5.2 Restrictions

You must not:

• Copy, reproduce, distribute, share, or make available any training content to any third party
• Screenshot, screen-record, photograph, or otherwise capture training materials
• Use automated tools or systematic methods to download, extract, or retrieve content from the Service (this does not prevent you from using any download features we expressly provide)
• Create derivative works based on our content, including reproducing our frameworks or methodologies
• Use any content to train, fine-tune, or develop AI systems or machine learning models
• Reverse-engineer, decompile, or disassemble the Service
• Remove or alter any copyright notices or proprietary markings

Clarification on AI training prohibition: This restriction prohibits using our content as training data for AI systems. It does not prohibit following our training methodology, which includes using prompts and workflows within AI tools as we teach.

5.3 Enforcement

Violation of these intellectual property restrictions may result in immediate termination of your account without refund.

We reserve the right to pursue all available legal remedies, including:

• Injunctive relief to stop ongoing infringement
• Actual damages for all losses suffered, including lost profits and commercial opportunity
• An account of any profits you made from the infringement
• Statutory damages under applicable copyright law

The limitation of liability in Section 10 does not apply to your breach of this Section 5. You may be liable for the full extent of damages caused by intellectual property infringement, including consequential and indirect losses.

6.1 Content You Submit

You may submit content to the Service, including profile information, training reflections, and other inputs ("User Content"). You retain ownership of your User Content.

6.2 Licence You Grant Us

By submitting User Content, you grant Multiply Academy a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable licence to use, copy, modify, create derivative works from, and distribute your User Content for the purposes of:

• Operating and improving the Service
• Personalising your training experience
• Analysing patterns and insights in aggregate form
• Creating role-specific resources and derivative materials that may be shared with other users in anonymised or aggregated form

6.3 Role-Specific Resources

As users in similar roles share their reflections, patterns emerge about which workflows work best for different types of work. We may compile these insights into role-specific resources shared with users who contributed. By submitting training reflections, you consent to your contributions being used in this way in aggregated or anonymised form.

6.4 Marketing Use

We will not use your identifiable User Content for marketing, testimonials, or promotional purposes without your separate explicit consent. We may contact you to request permission to quote specific content.

6.5 Your Responsibilities

You are responsible for your User Content. You must not submit content that:

• Infringes any third party's intellectual property or other rights
• Is defamatory, obscene, offensive, or otherwise unlawful
• Contains personal data about others without their consent
• Contains malicious code or is designed to manipulate AI systems

We may remove User Content that violates these Terms without notice.

7.1 Personal Data

We process your personal data in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR.

7.2 Data Upon Termination

Upon subscription expiry or account termination:

• You will no longer have access to the Service
• Your data is retained in accordance with our Privacy Policy (it is not automatically deleted)
• You can request deletion of your data at any time by contacting us

It is your responsibility to export or record any information you wish to retain before your subscription ends.

8.1 Nature of the Training

This training teaches you to use AI tools that, when configured as taught, may:

• Read, modify, create, and delete files on your computer
• Execute code and system commands
• Access websites using your logged-in credentials
• Make autonomous decisions within granted permissions

8.2 Your Acknowledgement

By using the Service, you acknowledge that:

Regarding the training content:

• Training materials are AI-generated and personalised based on your inputs
• AI-generated content may contain errors, inaccuracies, or unexpected outputs
• You are responsible for exercising judgment when following any guidance
• We do not guarantee that training content will be error-free or suitable for your specific circumstances

Regarding the AI tools you will use:

• Granting AI tools file system access, browser control, or execution permissions carries inherent risks including data loss, unintended actions, and security vulnerabilities
• You are solely responsible for evaluating whether to implement the techniques taught and for all consequences of granting such permissions
• The training provider is not liable for any damage, data loss, or unintended consequences arising from your implementation of AI tool configurations
• AI systems are subject to security vulnerabilities including prompt injection attacks where malicious content may manipulate AI behaviour
• AI-generated outputs may contain errors, inaccuracies, or "hallucinations" and must be independently verified before reliance, particularly for consequential decisions
• AI capabilities and behaviours may change without notice as providers update their systems

8.3 Safety Recommendations

We recommend maintaining backups of important data and exercising caution when granting AI tools access to your files and systems. The training provides guidance on safe practices, but you are responsible for applying appropriate caution for your circumstances.

8.4 Educational Purpose Only

The Service provides educational content only. It does not constitute professional, legal, financial, medical, or security advice. You should seek appropriate professional advice for decisions in these areas.

Individual results vary based on effort, circumstances, and how you implement what you learn. We do not guarantee specific outcomes, career advancement, or productivity improvements.

9.1 Prohibited Conduct

You agree not to:

Account and Security

• Share your login credentials or allow others to access your account
• Create multiple accounts to circumvent payment or abuse free content
• Provide false information during registration

Content and IP

• Copy, distribute, or reproduce training materials
• Record, screenshot, or capture content for redistribution
• Use automated tools to scrape or download content
• Resell, sublicense, or commercially exploit the Service
• Use the Service to develop competing products

Technical

• Attempt to access restricted areas of the Service
• Introduce viruses, malware, or harmful code
• Interfere with the Service's operation
• Circumvent technical protection measures

Conduct

• Upload harmful, offensive, defamatory, or illegal content
• Harass, abuse, or intimidate other users or staff
• Use the Service for any unlawful purpose
• Misrepresent your identity or affiliation

9.2 Consequences

Violation of this Acceptable Use Policy may result in:

• Warning or temporary suspension
• Permanent termination of your account without refund
• Legal action where appropriate

We may take such action without prior notice where we reasonably believe a serious violation has occurred.

10.1 What We Do Not Exclude

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be unlawful to exclude or limit liability
• Breach of your statutory rights under the Consumer Rights Act 2015

10.2 Limitation (Consumers)

If you are a consumer, subject to Section 10.1:

• Our total liability to you for any loss or damage arising from the Service shall not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim
• We shall not be liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, data, or other intangible losses
• We shall not be liable for the performance, accuracy, or availability of third-party AI tools
• We shall not be liable for loss or damage arising from your implementation of techniques taught in the training

10.3 Limitation (Businesses)

If you are a business, subject to Section 10.1:

• Our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We exclude all liability for indirect, consequential, special, or exemplary damages, loss of profits, business, contracts, revenue, anticipated savings, goodwill, or data
• All implied warranties, conditions, and terms are excluded to the fullest extent permitted by law

10.4 Third-Party Services

We shall not be liable for:

• The performance, accuracy, security, or availability of any third-party AI tools or services
• Changes to third-party services that affect the applicability of training content
• Any actions taken by AI tools, whether or not in accordance with the training

10.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of third-party AI providers, internet outages, cyberattacks, pandemics, natural disasters, war, or government action.

11.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Multiply Academy Limited, its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or any applicable law
• Your use or misuse of AI tools, whether or not such use follows the training provided
• Your violation of any third-party AI provider's terms of service
• Any claim that actions you take using AI tools infringe the rights of any third party
• Any data loss, security incident, or other harm arising from your implementation of AI tool configurations
• Your unauthorised distribution or use of training materials
• Your User Content

11.2 Survival

This indemnification obligation survives termination of your access to the Service.

12.1 Termination by You

You may stop using the Service at any time. To delete your account, contact us at hello@multiply.academy. No refund is provided for early termination by you.

12.2 Termination by Us

We may suspend or terminate your access immediately, without prior notice or liability, if:

• You breach these Terms
• We reasonably believe you are misusing the Service
• Required to do so by law

We may also terminate your access for any reason by giving you 30 days' written notice.

12.3 Effect of Termination

Upon termination:

• Your right to access the Service ends immediately
• You must cease all use of the Service and any downloaded materials
• Provisions that by their nature should survive (including IP rights, indemnification, limitation of liability, and governing law) will survive

No refund is provided for termination due to your breach of these Terms.

13.1 How We Make Changes

We may update these Terms from time to time. When we make material changes:

• We will notify you by email at least 30 days before changes take effect
• We will clearly highlight what has changed
• Continued use after the effective date constitutes acceptance

13.2 Your Options

If you do not agree with material changes, you may cancel your subscription before the changes take effect.

13.3 Minor Changes

Minor administrative or clarifying changes may be made without advance notice. The "Last updated" date at the top indicates when these Terms were last revised.

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Consumer Rights

If you are a consumer:

• You benefit from any mandatory provisions of the law of your country of residence
• Nothing in these Terms affects your statutory rights
• Any disputes may be brought in the courts of your country of residence or in England and Wales

14.3 Business Customers

If you are a business, the courts of England and Wales shall have exclusive jurisdiction over any disputes.

14.4 Complaints

We aim to resolve complaints directly. Please contact us at hello@multiply.academy in the first instance.

We do not currently participate in any alternative dispute resolution schemes, but this does not affect your statutory rights.

15.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide and improve the Service.

15.2 Cookies We Use

Strictly Necessary Cookies

These are essential for the Service to function. They include cookies for:

• Authentication and security
• Session management
• Load balancing

These cookies cannot be disabled. No consent is required for strictly necessary cookies.

Analytics Cookies

With your consent, we use analytics cookies to understand how users interact with the Service. This helps us improve the user experience. Analytics data is anonymised where possible.

Functionality Cookies

With your consent, these cookies remember your preferences and settings to enhance your experience.

Marketing Cookies

We may use marketing or advertising cookies to deliver relevant content. These require your consent before being placed.

15.3 Your Choices

When you first visit our website, you will be shown a cookie consent banner. You may accept all cookies or reject non-essential cookies.

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer, which will re-display the consent banner. You can also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

15.4 Third-Party Cookies

Some cookies are placed by third-party services we use, such as analytics providers. These third parties have their own privacy policies.

15.5 Updates

We may update this Cookie Policy to reflect changes in our use of cookies. Changes to cookie use are managed through the consent banner, which will re-prompt you for consent if we introduce new cookie categories.

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Multiply Academy regarding the Service.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor.

16.5 No Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

16.6 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to hello@multiply.academy.

16.7 Accessibility

We aim to make our Service accessible to all users. If you encounter accessibility barriers or need assistance accessing any part of the Service, please contact us at hello@multiply.academy.

If you have questions about these Terms, please contact us at hello@multiply.academy.